Reporting a SaveKeeper problem
SaveKeeper does not produce a diagnostic bundle. Its log and a few details from you are what we need.
What to include
- Your SaveKeeper version (the current one is 0.1.0).
- Your Big Ambitions build, shown at the bottom of the game's main menu.
- Your operating system: Windows or macOS.
- What you were doing: deleting, restoring, loading, backing up, and which save.
- The exact message SaveKeeper showed. A screenshot is ideal.
SaveKeeper.log, attached to the ticket.
Finding the log
In Load Game, press SaveKeeper, then Open Logs on the Overview tab.
Attach SaveKeeper.log from that folder. It records what SaveKeeper did and
does not contain your user name. It is also here, if the game will not start:
| Windows | %USERPROFILE%\AppData\LocalLow\Hovgaard Games\Big Ambitions\SaveKeeper\logs |
| macOS | ~/Library/Application Support/com.Hovgaard-Games.Big-Ambitions/SaveKeeper/logs |
If we ask for a save
Please do not post save files publicly. If a save is needed to understand the problem, we will ask in your ticket. Make a copy with Actions → Back up to a ZIP file in the SaveKeeper panel and attach that ZIP to your ticket. Ticket attachments are private and never published.
Many questions are answered in the SaveKeeper troubleshooting guide.